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Incubation Management Lead

Polymarket· CX
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Remote$200k - $250kFull-timePosted 3w ago

About the role

Role focused on end-to-end readiness for CX in new product launches, markets, and geographies. Owns incubation/pilot support, develops playbooks, and ensures smooth handoffs to scaled operations or external partners.

Responsibilities

  • Build and own the CX readiness plan for every new product, market type, and geography launch, from kickoff through stable handoff.
  • Embed with Product teams at the planning stage to surface support needs, flag risks, and ensure CX requirements are scoped in before engineering is done.
  • Stand up and directly manage pilot support pods for new launches, including staffing, tooling, and day-to-day operations during the incubation period.
  • Work with the Enablement team to produce training materials, SOPs, and QA criteria before each launch goes live.
  • Track contact rates, issue trends, and customer satisfaction data for newly launched products and report findings back to Product with clear recommendations.
  • Define the criteria for what "stable" looks like for each launch, and execute the handoff to scaled operations or external partners once those criteria are met.
  • Build the readiness framework for international expansion, accounting for language, regulatory context, and partner capability as Polymarket enters new markets.

Qualifications

  • 4 or more years in support operations, program management, or product operations, with direct ownership of launch readiness or go-live planning
  • Demonstrated experience launching new products, market types, or geographies from the support side, including building SOPs and training from scratch
  • Track record of strong cross-functional partnership with Product and Engineering teams, not just coordination but actual influence on how products are built and scoped
  • Comfort operating in ambiguity: you have built processes where none existed and made good decisions without complete information
  • Strong written communication, you can write a clear readiness plan, a crisp status update, and a useful post-launch report without someone editing it for you
  • Organized and reliable follow-through: teams and partners depend on you to track details and close loops without being chased
  • (Plus) Experience at a startup or high-growth company where the roadmap changed fast and you had to adapt your plans to match
  • (Plus) Experience managing international or multi-geography launches, including working with external support partners across different time zones and languages

Skills

Required:Cross-functional partnership

Benefits

  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup: new MacBook Pro, big display, & accessories
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

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