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Content, QA, And Learning Development

Polymarket· CX
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Remote$200k - $250kFull-timePosted 3w ago

About the role

Role owning QA, knowledge and content, and learning and development as a single connected system to ensure accurate agent responses (human or AI) and fast ramp for new agents. Build and scale QA, content, and L&D infrastructure, hire and lead specialists, and continuously improve AI-assisted QA and knowledge that feed agents.

Responsibilities

  • - Define the QA scorecard, run weekly audits across human and AI conversations, and calibrate scoring with in-house and BPO teams monthly so the quality bar is the same everywhere.

Qualifications

  • - 6 or more years working in QA, knowledge management, or L&D inside a support organization, with real ownership over outcomes, not just execution.
  • - A track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others.
  • - Experience running programs across both in-house and outsourced teams, including calibration sessions and holding BPO partners to internal quality standards.
  • - Strong writing skills: you can produce help center articles and training materials that agents actually read and use.
  • - Hands-on experience with QA platforms, an LMS, and a help center CMS. You know how these tools work and how to get the most out of them.
  • - Comfortable with data: you track QA scores, ramp time, deflection rates, and CSAT impact, and you report on them clearly.
  • - Experience managing and developing a team of specialists.
  • - (Plus) Direct experience with AI-assisted or agentic QA tools, not just awareness of them.
  • - (Plus) Background in fintech, crypto, or any regulated support environment where compliance review is part of the QA process.

Skills

Required:QAKnowledge managementLearning & DevelopmentData analysis

Benefits

  • - Competitive salary & equity
  • - Unlimited PTO
  • - Full Health, Vision, & Dental coverage
  • - 401k match
  • - Hardware setup: new MacBook Pro, big display, & accessories
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

BTC Up or DownBitcoinEconomyEsportsGeopoliticsMarketsPrediction MarketSoccer
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