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Executive Community Relations Lead

Polymarket· CX
Apply on company site
Remote$200k - $250kFull-timePosted 3w ago

About the role

Executive-level role owning escalations and high-visibility community issues, coordinating with Communications, Policy, and Product to manage public-facing responses and protect Polymarket’s reputation.

Responsibilities

  • Triage executive escalations before they reach the public eye, assess severity, and route or resolve with speed.
  • Draft responses to high-visibility issues on X, Discord, and Reddit, calibrating tone to the audience and the stakes.
  • Own cases involving prominent traders, creators, and public figures from first contact through to resolution.
  • Coordinate with Communications on customer-facing messaging during live incidents, ensuring external statements are accurate and consistent.
  • Monitor community channels for emerging issues and surface them to the right teams before they grow.
  • Brief Product and Policy on patterns from escalations and community feedback, turning signal into actionable input.
  • Close every prominent case with a documented resolution and a clear response to the person or community involved.

Qualifications

  • 4 or more years in executive escalations, executive customer relations, or community management at a consumer-facing company.
  • Exceptional writing skills with sharp instincts for tone and register across different audiences.
  • Demonstrated experience handling sensitive, public-facing issues with reputational weight.
  • Experience partnering with Communications, PR, or Community teams on coordinated incident responses.
  • Strong ownership habits: track every case, follow through, and not considering something closed until resolved.
  • Comfort making rapid judgment calls with incomplete information and standing behind them.
  • Plus: Fluency in crypto-native or trading communities.
  • Plus: Experience managing issues on X, Discord, or Reddit at meaningful scale.
  • Plus: Background at a consumer product with a highly vocal, opinionated user base.

Skills

Required:Executive escalations and crisis managementCommunications coordination

Benefits

  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup: new MacBook Pro, big display, & accessories
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

BTC Up or DownBitcoinEconomyEsportsGeopoliticsMarketsPrediction MarketSoccer
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