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Head of Operations

Lexroom· Business Operations
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Hybrid (Milan)€65k - €85k + equityFull-timePosted 2w ago

About the role

Head of Operations overseeing the operational engine powering Revenue, People, Legal, and Finance teams across multiple European markets.

Responsibilities

  • Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries.
  • Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy.
  • Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions.
  • AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams.
  • Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways.

Qualifications

  • 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO).
  • Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment.
  • Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools.
  • AI & Automation Mindset: Designed, implemented, or sponsored automated workflows and AI agents into production operations.
  • Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making.
  • Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment.

Skills

Required:Operations leadershipCRM & GTM toolingProcess mapping & optimizationAI & automation

Benefits

  • Hybrid Work: Hybrid with strong office presence in Milan HQ
  • Health Insurance: Comprehensive coverage
  • Meal Vouchers: Daily support for lunches
  • Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Lexroom

Lexroom | AI per Avvocati

Lexroom è il partner AI progettato per amplificare il tuo giudizio professionale: unisce la profondità della ricerca giuridica alla potenza dell'analisi dati, per offrirti precisione, velocità e affidabilità.

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