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Renewal Specialist | Italian Market (Milan)

Lexroom· Customer Success
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Hybrid (Milan)€25kFull-timePosted 2w ago

About the role

Renewals Specialist responsible for driving customer retention and ensuring operational efficiency across Lexroom's Italian accounts. Manages end-to-end renewal process, monitors usage to prevent churn, and collaborates with CSMs to maintain CRM hygiene and protect recurring revenue.

Responsibilities

  • Own the renewal process end to end for an assigned portfolio: track upcoming renewal dates, prepare and send renewal paperwork, and keep pricing and terms accurate in HubSpot.
  • Monitor customer engagement/usage scores across the book on a regular cadence, flag at-risk accounts early, and run proactive outreach to re-engage customers before churn becomes likely.
  • Support CSMs on their own portfolios: prepare renewal packages, chase signatures, keep CRM data clean, and take on administrative or lower-touch account tasks so CSMs can focus on strategic relationships and expansion.
  • Spot usage drop-offs or dissatisfaction signals and either resolve them directly (quick troubleshooting, product education) or escalate to the right CSM/Team Manager with full context.
  • Track and report on renewal KPIs (renewal rate, on-time renewal rate, save rate on at-risk accounts) and help refine the churn-prevention playbook.

Qualifications

  • 0-1 years of experience in a sales, account management, or customer-facing commercial role (internships count).
  • Comfortable working with data: CRM usage, engagement/usage scores, and prioritization based on data.
  • Organized and detail-oriented; able to manage a portfolio of renewal deadlines.
  • Proactive and resilient; ability to reach out before issues arise.
  • Fluency in Italian and English.
  • Optional but a bonus: familiarity with HubSpot or similar CRM; interest in the legal industry (no legal background required).

Skills

Required:Renewal managementCRM proficiencyData-driven decision makingCommunication and collaboration

Benefits

  • Hybrid Work: Flexibility to balance remote work with in-person collaboration at Milan HQ
  • Health Insurance
  • Meal Vouchers
  • Performance Bonuses
  • Team Retreats & Off-sites
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Lexroom

Lexroom | AI per Avvocati

Lexroom è il partner AI progettato per amplificare il tuo giudizio professionale: unisce la profondità della ricerca giuridica alla potenza dell'analisi dati, per offrirti precisione, velocità e affidabilità.

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