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Accounts Receivable Staff Accountant

Included Health· Finance – Accounting
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Remote$61.4k - $73.7kFull-timePosted 2w ago

About the role

Accounts Receivable, Billing & Collections Revenue Staff Accountant focused on customer billing, accounts receivable and collections, with responsibility to build and improve billing and AR processes to support rapid growth. Supports end-to-end quote-to-cash, translating customer/contract requirements into billing instructions, system setup, and repeatable procedures, while resolving billing exceptions and improving the customer billing experience.

Responsibilities

  • Billing & Accounts Receivable: Partner with Revenue Accounting to ensure monthly billings and accruals are accurate in the general ledger; follow-up with customers on aged AR; address inquiries from customers and internal teams; analyze collections and develop metrics; review payments; support invoicing and true-ups with CSMs; coordinate invoicing changes with CSMs; classify refund liability for AR; support recurring/usage-based billing, true-ups, credits, adjustments, and billing schedule changes; review/approve invoices for accuracy; monitor billing exceptions and system issues; respond to disputes and provide explanations of activity; collaborate with Sales, Sales Ops, and Client Success on billing requirements; review contract terms and translate to billing instructions; support account reconciliations and corrective actions.

Qualifications

  • 2 years minimum of accounting work experience focused in customer billing and accounts receivable.
  • ERP system experience (Workday a plus).
  • Excellent verbal and written communication skills.
  • Demonstrates deep analytical thinking.
  • Intermediate to advanced proficiency in Microsoft Excel.
  • Ability to handle confidential material.
  • Self-motivated, able to multitask, work independently and meet deadlines with high accuracy.
  • Ability to manage competing priorities in a dynamic environment.
  • Thrives in a fast-paced, startup environment.
  • Strong understanding of end-to-end billing and quote-to-cash in SaaS/subscription/usage-based environments.
  • Experience managing complex customer billing requirements, contract changes, invoice disputes, credits, reconciliations, and billing exceptions.
  • Experience partnering with Sales, Client Success, Sales Ops, Revenue Ops, FP&A, Accounting, and technical teams.
  • Experience with Workday ERP and Salesforce; Looker or BI tools a plus.
  • Working knowledge of GAAP, internal controls, and audit support.
  • High initiative, professional judgment, integrity.
  • Experience supporting contract setup, implementations, renewals, amendments, expansions, or terminations and translating terms into operational billing requirements.
  • Ability to coordinate cross-functional implementation handoffs and validate billing readiness before go-live.

Skills

Required:Billing and collections managementExcel
Nice to have:Workday ERPSalesforce

Benefits

  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage
  • Paid Time Off (PTO) and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Fertility coverage and related family-building benefits
  • Work-From-Home reimbursement
  • Salary range will be shared by recruiter during hiring process
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Included Health

Designed to treat you better.™

Included Health delivers personalized virtual care, navigation, and cost-saving healthcare solutions for employers, health plans, and members.

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