← All roles

Developer Support Engineer

AgentMail· Engineering
Apply on company site
Hybrid (San Francisco, CA)$100k - $140kFull-timePosted 2w ago

About the role

Developer Support Engineer role at AgentMail focusing on front-line technical support for developers using the AgentMail API and platform, solving technical problems, and providing high-quality reproductible feedback to the team.

Responsibilities

  • Own technical support for developers building with AgentMail.
  • Debug API requests, webhooks, product issues, and integrations.
  • Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
  • Resolve the large majority of issues independently without needing to pull in another engineer.
  • When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself.
  • Notice recurring questions and friction across support conversations and surface those patterns to the team.
  • Identify inconsistencies and confusing behavior across our API, documentation, and developer experience.
  • Jump on calls with developers when async debugging isn’t enough.
  • Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem.

Qualifications

  • 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally with a developer-facing or API-first product.
  • Comfort reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues.
  • Ability to distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering.
  • Ability to write code to investigate issues and ship small fixes.
  • Unusually clear and concise communicator.
  • Resourceful and proactive in problem solving.
  • Strong interpersonal instincts and customer empathy.
  • Pattern recognition to identify root causes from recurring questions.

Skills

Required:API debuggingAPI documentation literacyIssue reproductionProblem solving
Last updated Oct 21, 2026. Interested? Apply on the company site.
AgentMail logo

About AgentMail

Email for AI agents

The email inbox API for AI agents. Create inboxes programmatically.

emailAPIAI agents
Company profileWebsite

More open roles at AgentMail