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Developer Success Engineer

AgentMail· Engineering
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RemoteFull-timePosted 1w ago

About the role

Developer Success Engineer to own the front line between developers using AgentMail and the team building it, focusing on solving technical problems independently, understanding developer needs, and turning learnings into improvements.

Responsibilities

  • Own technical support for developers building with AgentMail.
  • Debug API requests, webhooks, product issues, and integrations.
  • Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
  • Resolve the large majority of issues independently without needing to pull in another engineer.
  • When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself.
  • Notice recurring questions and friction across support conversations and surface those patterns to the team.
  • Identify inconsistencies and confusing behavior across our API, documentation, and developer experience.
  • Jump on calls with developers when async debugging isn’t enough.
  • Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem.

Qualifications

  • 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally working with a developer-facing or API-first product.
  • Comfort reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues.
  • Ability to distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering.
  • Ability to write code to investigate issues and ship small fixes.
  • Clear and concise communicator.
  • Resourcefulness and willingness to investigate when answers aren’t known.
  • Strong interpersonal instincts and genuine care about understanding customer frustration or confusion.
  • Ability to notice patterns and work to fix underlying problems.

Skills

Required:Technical support for developersAPI troubleshooting and debuggingReproducibility and debuggingCode literacy for fixesCommunication
Nice to have:Pattern recognition

Benefits

  • (Not specified in the description)
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About AgentMail

Email for AI agents

The email inbox API for AI agents. Create inboxes programmatically.

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