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Lead Program Management, SMC Operations

Snap Inc.· Sales
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Hybrid (Austin, Los Angeles, New York, Palo Alto, San Francisco, Seattle)$142k - $214k + equityFull timePosted 2w ago

About the role

Lead, Program Management to join Snap Inc.’s global Small and Medium Customers (SMC) organization. Focus on building operational structures and processes to scale the SMC business unit, aligning cross-functional teams and delivering large-scale programs.

Responsibilities

  • Support the expansion of the SMC sales channel operational engine
  • Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
  • Design and implement operating models that predictably deliver against strategic goals through large-scale programs
  • Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
  • Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
  • Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
  • Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
  • Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
  • Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
  • Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
  • Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with a clear recommendation.
  • Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions.

Qualifications

  • BS/BA degree or equivalent years of experience
  • 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.

Skills

Required:Operational designProcess mapping and workflow designInside Sales OperationsAd tech / digital industry familiaritySales lifecycle optimization

Benefits

  • paid parental leave
  • comprehensive medical coverage
  • emotional and mental health support programs
  • compensation packages that let you share in Snap’s long-term success
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Snap Inc.

We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

We believe the camera presents the greatest opportunity to improve the way people live and communicate.

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