← All roles

Manager, Performance Intelligence

Achievers· Customer Operations – Marketplace Operations
Apply on company site
Hybrid (Toronto, ON)$119k - $145kFull-time permanentPosted 2w ago

About the role

Manager, Marketplace Performance Intelligence leading analytics for the Achievers Marketplace, owning analytics roadmap, performance routines and executive narratives to improve performance and scalability.

Responsibilities

  • Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.
  • Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.
  • Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.
  • Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.
  • Distinguish temporary variance from structural change and surface emerging gaps before they become material issues.
  • Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.
  • Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists.
  • Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.
  • Evaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required.
  • Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities.
  • Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models.
  • Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap.
  • Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation.
  • Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev.
  • Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach.
  • Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact.
  • Ensure analytical practices meet applicable data-access, privacy and governance requirements.
  • Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment.
  • Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency.
  • Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities.
  • Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off.
  • Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions.
  • Resolve competing priorities, dependencies, risks and cross-functional delivery barriers.
  • Lead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners.
  • Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders.
  • Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact.
  • Establish strong practices for documentation, analytical review, knowledge sharing, development and succession.
  • Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning.

Qualifications

  • 7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.
  • Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience.
  • Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset.
  • Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development.
  • Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear.
  • Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods.
  • Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.
  • Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation.
  • Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions.
  • Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities.
  • Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge.
  • Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations.
  • Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value.

Skills

Required:SQLBI tools

Benefits

  • Rewards for your impact through our Recognition and Rewards program
  • Health Benefits and Life Insurance Coverage beginning on your first day
  • Parental Leave Top-up
  • Employer matched RRSP contributions
  • Flexible Vacation
  • Employee and Family Assistance Program offering mental health, legal, and financial counselling
  • Supported professional development and career growth (Linkedin Learning, mentorship)
  • Employee-Led Employee Resource Groups that celebrate our diversity
  • Regular events designed to build connection, belonging, and well-being
  • Hybrid flexibility, with time in our Liberty Village, Toronto office
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Achievers

Employee recognition software

Achievers is an employee recognition software with a global rewards marketplace. Discover how we drive 2x more engagement than any other platform.

RecognitionRewardsEmployee engagementRecognition platformEmployee rewards
Company profileWebsite

More open roles at Achievers