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Product Support Engineer

Sprinto· Customer Experience
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Hybrid (Bengaluru)RemotePosted 2w ago

About the role

Sprinto is building an Autonomous Trust Platform for security, compliance, and AI governance. This early-career Product Support Engineer role focuses on investigating integration failures, API issues, configurations, and product workflows to help customers move forward with confidence, while collaborating with Product, Engineering, Customer Success and Compliance.

Responsibilities

  • Investigate product, integration and configuration issues rather than relying only on predefined responses. Reproduce problems, test hypotheses and identify the most likely cause.
  • Develop practical knowledge of APIs, HTTP requests, browser behaviour, authentication, cloud integrations and the systems that connect Sprinto with a customer's technology environment.
  • Communicate clearly throughout the investigation. Help customers understand what happened, what is being done and what they should do next - without overwhelming them with unnecessary technical detail.
  • Collect the right evidence, isolate issues and create precise escalations that help engineering teams act quickly.
  • Identify recurring patterns and turn them into better documentation, troubleshooting playbooks, product feedback or process improvements.
  • Learn how businesses implement frameworks such as SOC 2, ISO 27001, GDPR and HIPAA, and how Sprinto connects with their cloud infrastructure, identity systems and business applications.

Qualifications

  • You are a recent engineering graduate or have up to one year of relevant experience.
  • Loves understanding how products and systems work - not merely following instructions.
  • Comfortable with unfamiliar problems by breaking them down and testing possibilities.
  • Working understanding of APIs, HTTP, client-server architecture and databases.
  • Ability to explain technical problems clearly to technical and non-technical audiences.
  • Able to ask questions, research independently and learn from incomplete information.
  • Motivated to own an issue and follow it through without relying on escalation.
  • Cares about the customer's experience as well as technical correctness.
  • Clear written communication and ability to work effectively in a remote environment.
  • Receptive to feedback and able to show learning across problems.

Skills

Required:APIsHTTPClient-server architecture
Nice to have:Databases

Benefits

  • Work wherever you are: 100% remote.
  • Co-working allowance (annual).
  • USD 1,000 annual learning budget for skill development.
  • Unlimited leave policy.
  • Health insurance up to INR 10 lakh for you and family, accident protection up to INR 10 lakh, and life insurance worth 3x annual salary.
  • INR 35,000 contributed for your setup.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Sprinto

Continuous Security & Compliance Platform

Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.

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