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IT Support Specialist

NRI· RMS – SLED
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Manorville, NY$18 - $22Full-timePosted 2w ago

About the role

On-site full-time IT support role providing hardware, software, and network assistance to school districts in Suffolk County, NY. Requires daily travel between sites and onsite work five days per week.

Responsibilities

  • Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
  • Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
  • Set up and configure computers, peripherals, and software applications for new and existing users.
  • Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
  • Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
  • Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
  • Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
  • Work closely with other IT team members on projects, upgrades, and system improvements

Qualifications

  • Associate’s degree in information technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support or a related role.
  • Strong understanding of computer systems, mobile devices, and other technology products.
  • Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
  • Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work both independently and collaboratively in a team environment.
  • Industry certifications such as CompTIA A+, ITIL, etc.

Skills

Required:IT supportWindows and macOS troubleshooting
Nice to have:Networking concepts (TCP/IP, DHCP, DNS)

Benefits

  • $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About NRI

Business & Technology Consultancy Built with Purpose

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

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