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Product Manager – Discovery & Process Optimization

Quest Analytics· Product – Product Management
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Remote$0Full-timePosted 2w ago

About the role

Hands-on Product Management role focused on healthcare compliance and operational efficiency. Turns complex healthcare problems into products and capabilities, partnering with Product and Engineering to translate problems into deliverable solutions.

Responsibilities

  • Own and prioritize product capabilities supporting Quest Analytics' healthcare compliance solutions.
  • Develop a clear understanding of who we're solving for, what problem we're solving, and why it matters.
  • Partner closely with Product colleagues leading discovery and planning to translate customer and market problems into actionable product work.
  • Break complex or ambiguous problems into clear requirements, user stories, priorities, and development work.
  • Maintain strong Product Management discipline throughout execution, keeping the team focused on the problem and desired outcome rather than simply delivering requested features.
  • Help take product capabilities through development, delivery, launch, and ongoing optimization.
  • Develop a deep understanding of customer workflows, operational processes, pain points, and desired outcomes.
  • Lead workflow reviews, discovery conversations, and cross-functional working sessions.
  • Use techniques such as process mapping, workflow analysis, time-and-motion analysis, and human-factors thinking to understand where time and effort are being spent.
  • Identify unnecessary steps, handoffs, delays, manual work, and other sources of friction.
  • Ask not only "How does this work today?" but also "Why does it work this way and does it still need to?"
  • Identify opportunities to simplify, automate, eliminate, or redesign work through technology.
  • Translate business and customer problems into clear context and actionable work for Engineering.
  • Make sure Engineering understands both what we're trying to accomplish and why it matters.
  • Partner with technical teams to evaluate options, understand constraints, make thoughtful tradeoffs, and deliver scalable solutions.
  • Surface ambiguity, dependencies, risks, and unanswered questions early.
  • Adjust priorities thoughtfully as new information emerges while helping protect teams from unnecessary churn.
  • Keep work progressing by creating clarity and driving decisions when needed.
  • Partner with Client Services, Sales, Product Marketing, Engineering, and other teams to successfully bring product capabilities to market.
  • Own enablement, support readiness, and client communication as part of delivery.
  • Proactively communicate priorities, decisions, progress, risks, and changes so teams are working from one accurate story.
  • Surface uncertainty and risk early and use good judgment to determine when an issue requires escalation.
  • Manage competing stakeholder requests by prioritizing against the customer problem and desired outcome, not simply who is asking.
  • Establish baseline measurements and define success metrics before and during development.
  • Measure the impact of product improvements through outcomes such as time saved, steps eliminated, increased throughput, reduced manual work, improved accuracy, faster turnaround times, better customer and user experiences.
  • Use data and customer feedback to understand what's working and identify opportunities for continued improvement.
  • Develop business cases or ROI models that connect product investments to measurable customer and business value.

Qualifications

  • 3+ years of Product Management experience in a SaaS environment, with strong experience taking product capabilities through development and into market.
  • Bachelor's or Master's degree in a related field, or an equivalent combination of education and relevant professional experience.
  • Healthcare product technology experience required
  • Strong Product Management fundamentals, including discovery, prioritization, requirements development, Agile delivery, and stakeholder management.
  • Experience translating complex customer or business problems into clear requirements and actionable work for Engineering.
  • Demonstrated ability to analyze workflows and identify opportunities to improve efficiency and customer experience.
  • Experience using data and metrics to establish baselines and measure the impact of product improvements.
  • Strong facilitation, interviewing, listening, and problem-solving skills.
  • Experience partnering closely with Engineering and technical teams.
  • Ability to balance competing priorities, make thoughtful tradeoffs, and drive decisions.
  • Ability to influence stakeholders and create accountability without direct authority.
  • Strong communication and relationship-building skills across technical and nontechnical audiences.
  • Confidence challenging existing processes and assumptions while maintaining strong working relationships.
  • Hands-on familiarity with AI/LLM tools and an interest in continually finding better ways to apply emerging technology.
  • Self-motivation and comfort operating in a fast-moving, deadline-oriented environment.

Skills

Required:Product Discovery and PrioritizationAgile DeliveryWorkflow AnalysisStakeholder ManagementData-Driven Decision Making
Nice to have:AI/LLM Tools

Benefits

  • Workplace flexibility – remote, hybrid or in-office
  • Affordable employee medical, dental and vision plans with low employee cost
  • 401k Matching
  • Wellness benefits
  • Competitive salary and success sharing bonus
  • Flexible vacation, plus sick time and holidays
  • Entrepreneurial culture that values contributions
  • Being listened to, valued, appreciated
  • Enjoying your work with a great group of people
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Quest Analytics

Provider Network Management Solutions

Quest Analytics® offers unparalleled provider network management solutions and services for healthcare provider networks.

Healthcare TechnologyProvider Network ManagementAnalyticsSolutions
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