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VP, Customer Success & Delivery

Vitalize· Customer Experience
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Hybrid (San Francisco HQ), Hybrid (Remote)$250k - $280kFull-timePosted 2w ago

About the role

Lead the Post-Sales organization (Customer Success, Deployments, and Support) to drive rapid onboarding, adoption, ROI, retention, and expansion across a growing base of hospitals, while building scalable processes and teams for future growth.

Responsibilities

  • Build and lead a world-class Post-Sales organization. Set the vision and strategy for Customer Success, Deployments, and Support. Develop exceptional leaders, raise the bar for talent, and evolve the organizational structure as we scale from dozens to hundreds of hospitals.
  • Own customer outcomes and the number. Be accountable for retention and NRR across our customer base, setting the strategy and standards for how we drive adoption, value realization, customer health, and growth. Build toward a future where Customer Success owns an increasing share of the expansion motion directly.
  • Create one cohesive customer lifecycle. Lead Deployments, Customer Success, and Support as one organization, establishing clear ownership and accountability from signature through deployment, adoption, renewal, and expansion.
  • Set the strategy for faster, more scalable delivery. Establish the vision for how Vitalize deploys increasingly complex customers with greater speed and predictability. Empower your leaders to build the systems, playbooks, and capabilities that improve time-to-value and capacity cycle over cycle.
  • Raise the bar for how we demonstrate customer value. Establish the standard for how Vitalize measures and communicates adoption, operational impact, and financial ROI — ensuring our customers and their executives understand the value we\'re creating.
  • Own our most strategic customer relationships. Build trusted relationships with CNOs, COOs, CIOs, CFOs, and other health system executives. Serve as an executive sponsor for strategic accounts and step directly into the moments where senior leadership can change the outcome.
  • Make the hard portfolio and investment decisions. Set priorities across customers, resources, and team capacity. Make clear tradeoffs about where we invest, what we commit to, and where we push back — and hold the organization accountable for those decisions.
  • Represent the voice of the customer at the company level. Partner closely with Product, Engineering, and Growth to turn patterns across our customers into company strategy, balancing customer needs with building a scalable product and business.
  • Build for the next order of magnitude. Design the organization, leadership structure, and strategy required to support dramatically more customers and ARR — using product, automation, process, and customer ownership to create leverage rather than scaling headcount linearly.

Qualifications

  • You've scaled a post-sales organization in a high-growth environment.
  • You've owned retention and NRR.
  • You've developed strong leaders.
  • You know complex enterprise delivery.
  • You can operate in the executive room and the weeds.
  • You make hard tradeoffs.
  • You partner effectively with Product.
  • You've built without a playbook.
  • You understand healthcare, or can get there quickly.
  • Ability to travel.

Skills

Required:Customer SuccessExecutive relationship managementEnterprise deliveryLeadership development

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Flexible PTO
  • Unlimited travel budget to visit customer sites
  • Bi-annual company off-sites
  • Free meals in-office
  • $5,000 relocation bonus
  • Desk setup reimbursement
  • Commuter benefits
  • Monthly gym/wellness stipend
  • An awesome office in Jackson Square, steps from the water
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Vitalize

The OS for Hospital Operations

Vitalize Care is solving the most pressing operations problems for health systems, starting with optimizing staffing and scheduling. We help hospitals dramatically reduce labor spend, improve operational efficiency, and unburden clinical leaders from hours of work per day. We're partnered with some of the country's most innovative health systems, and are excited to share more details soon!

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