← All roles

Commercial Field Engineer – Post-sales - (East Coast)

CodeRabbit· Sales
Apply on company site
Hybrid (Boston, MA)$150k - $200kFull-timePosted 2w ago

About the role

Technical advisor and champion for CodeRabbit customers in the Commercial tier post-sales, leading onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support.

Responsibilities

  • Lead onboarding and implementation engagements for commercial and mid-market customers
  • Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
  • Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
  • Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value
  • Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions
  • Serve as a technical escalation point for complex implementation and adoption challenges
  • Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success
  • Build trusted relationships with developers, engineering managers, and platform teams
  • Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience
  • Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
  • Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
  • Help improve repeatability and scalability across onboarding and customer enablement workflows

Qualifications

  • 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
  • Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
  • Strong technical knowledge of software development workflows and modern engineering tools
  • Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
  • Familiarity with cloud platforms such as AWS, GCP, or Azure
  • Comfortable working from the command line and debugging technical issues
  • Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
  • Strong organizational skills and ability to manage multiple customer engagements simultaneously
  • Strong sense of ownership, curiosity, and bias toward action
  • Passion for helping engineering teams improve developer productivity and software quality

Skills

Required:Onboarding and implementation leadershipCloud platforms (AWS, GCP, Azure)CI/CD tooling and workflowsAPIs and integrationsGit workflowsCommunication and presentation
Last updated Oct 7, 2026. Interested? Apply on the company site.
CodeRabbit logo

About CodeRabbit

AI Code Reviews | CodeRabbit | Try for Free

The most advanced AI code reviews that catches 95%+ bugs. Free your devs to ship code faster.

AI Code ReviewsGitHubGitLabbrex-fastest-growing-2025codegit
Company profileWebsite

More open roles at CodeRabbit