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Sr. Product Manager, Mobile SDK - 9-Month Fixed-Term

Pendo· Product
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Herzliya, IsraelcontractPosted 2w ago

About the role

Senior Product Manager for Pendo Mobile SDK on a nine-month fixed-term basis, owning end-to-end SDK roadmap, escalations, and architectural/commercial decisions to protect at-risk revenue. Based in Herzliya, Israel, in-office 2–3 days/week.

Responsibilities

  • Own the mobile SDK roadmap end-to-end: release planning, versioning and deprecation strategy, and driving version adoption across a fragmented installed base — a shipped fix isn't a delivered fix until customers upgrade.
  • Bring Mobile into Pendo's AI surface: from AI tagging to agentic installation, AI guide building extensions, and exposing mobile behavioral data through Pendo's MCP so customers' own agents can use it.
  • Run the escalation motion: own the weekly customer status update, triage sev-level issues with Engineering and Support, and lead customer communication when the SDK is implicated in a production incident.
  • Deliver named enterprise commitments on schedule — offline guide serving, hybrid app guide delivery, and session replay payload reduction all have dates attached.
  • Protect at-risk ARR: $3M+ of mobile revenue is exposed to SDK capability gaps across hybrid architectures; partner with CE, CSM, and Sales on renewal-critical accounts.
  • Own cross-platform unification and developer experience — close hybrid framework gaps, solve cross-surface guide delivery across the native/WebView boundary, and reduce the integration cost for customers' engineering teams.

Qualifications

  • 5+ years of B2B SaaS product management in a multicultural and global organization.
  • 3+ years owning an SDK or developer-integrated product as the PM — with command of versioning and release strategy, backwards compatibility and deprecation, adoption across a fragmented installed base, and crash impact on software you do not control.
  • Mobile platform fluency: native iOS and Android, and the practical differences between hybrid frameworks from an integration standpoint.
  • Demonstrated AI product judgment — you've shipped an AI-powered capability or can reason clearly about where AI improves a workflow versus where it adds noise; you use AI tooling actively in your own work.
  • Escalation temperament: you've owned sev-level escalations where your SDK caused a production issue in a customer's app and stayed credible through it.
  • Enterprise customer-facing skill in English, with large regulated accounts and their engineering teams; comfort operating in a matrix organization with US stakeholders and heavy async communication.
  • Available to start as soon as possible and committed to the full nine-month term.

Skills

Required:SDK product managementMobile platform fluencyAI product judgmentEscalation managementEnterprise customer-facing communication

Benefits

  • Premium, day-one benefits across health, pension, meals, and lifestyle — plus strong in-office perks and financial upside.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Pendo

Product Experience & Analytics Platform | Pendo

AI-powered platform that improves how everyone uses software. Product analytics, in-app guides, churn prediction, and agent performance—unified by Pendo AI.

product analyticscustomer successuser onboardingin-app guidessession replayNPSfeedbackdigital adoption
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