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Product Manager, Services and App

CSC Generation· Backcountry – Engineering
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Hybrid (Cottonwood Heights, UT)Full-timePosted 2w ago

About the role

Product Manager overseeing Backcountry's services and the mobile app, owning end-to-end product experience from discovery and booking through post-service follow-up, and driving growth for services and the app as revenue channels.

Responsibilities

  • Own the product vision, roadmap, and execution for the services business covering discovery, scheduling, pricing, payment, status updates, and post-service follow-up.
  • Build the attach path so a customer buying skis, a bike, or a board is offered the right service at the right moment online, in the app, and in store.
  • Treat scheduling and capacity as product problems: appointment availability, technician capacity, turnaround times, and what customers see when capacity is booked out.
  • Partner with shop teams, technicians, and mobile service operations so that what you sell online can be delivered on time and at quality.
  • Support expansion of services into new categories, new markets, and new delivery models building experiences that scale rather than one-off solutions.
  • Define the services funnel, the metrics behind it, and the levers that drive growth.
  • Own the app roadmap after launch, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and the release cadence.
  • Grow the app from a convenience for existing customers into a channel that drives meaningful incremental revenue.
  • Work with the app platform partner and engineering to ship quickly without compromising quality or store review standing.
  • Define success metrics for every initiative, instrument them properly, and use experimentation and data to decide what to build next.
  • Take on additional high-impact product work as company priorities shift.
  • Partner across engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped product.

Qualifications

  • 3–5+ years of product management experience.
  • Experience with a product tied to real-world operations — services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints.
  • Experience owning a consumer mobile app or a commerce product with a meaningful mobile surface, including familiarity with retention and engagement metrics and app release cycles.
  • Demonstrated revenue or conversion impact with measurable results.
  • Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
  • Ability to ship iteratively and maintain momentum through rapid release cycles.
  • Excellent communication skills and ability to influence cross-functional stakeholders, including field and shop teams.

Skills

Required:Product managementData-driven decision makingAnalytics tooling

Benefits

  • Competitive benefits: paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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