← All roles

Store Floor Lead (Sur La Table)

CSC Generation· Stores
Apply on company site
Darien, CTPart-timePosted 2w ago

About the role

Store Floor Lead at Sur La Table, a leadership role supporting the GM/SM, acting as Manager on Duty to drive in-store performance and deliver a best-in-center customer experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain product expertise and engage in training, seeking additional resources.
  • Lead a customer-focused, Guest Obsessed culture and address customer concerns promptly.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Meet or exceed monthly sales goals and contribute to store revenue (KPIs: individual sales volume, avg transaction value, conversion rates).
  • Direct employees to maintain appropriate merchandise stock levels and visual standards.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws and accurately record time worked.
  • Model and communicate SLT policies and SOPs to associates.

Qualifications

  • Must be 21 years of age or older.
  • 1 year of retail management experience (preferably in a specialty or culinary retail environment).
  • Strong leadership skills to inspire, develop, and retain a high-performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems (preferred).

Skills

Required:Leadership & Team ManagementCustomer Service & CommunicationSales & KPI ManagementOperations & Inventory
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation