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Business Systems Analyst, IT Vendor Operations

Block· 10415 Engineering - Block Technology
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Hybrid (Bay Area, CA, United States of America)$71.8k - $125.9kfull-timePosted 2w ago

About the role

IT Vendor Operations analyst role at Block's Cash App division, acting as the first line of defense for tool systems used by Block Advocates. Provides cross-functional support across Salesforce, Amazon Connect, Okta, internal tooling, and more, bridging business teams and engineering to triage, troubleshoot, and resolve technical issues.

Responsibilities

  • Support identity and access management administration for an entire suite of applications, balancing routine operational tasks (~40%) with complex, non-routine requests requiring investigation and specialized attention (~60%)
  • Triage and resolve technical support tickets spanning Salesforce, Amazon Connect, Toolbox, Regulator, Registry, internal tax tools, and other internal & external systems
  • Troubleshoot bugs, system errors, and unexpected behaviors reported by internal team members and escalate to engineering when needed
  • Process and validate access requests for various systems and roles
  • Perform system validation to ensure tools work as intended for support teams and customers
  • Manage technical escalations through Jira, coordinating with engineering and product teams to drive resolution
  • Support SEV management as a liaison between support teams and engineers during critical system incidents
  • Automate and improve operational workflows to reduce manual effort and improve response times
  • Document troubleshooting steps, known issues, and resolution paths to build a shared knowledge base
  • Partner cross-functionally with teams across Block to identify recurring pain points and advocate for systemic fixes

Qualifications

  • Experience in IT support, business systems, or technical operations — ideally in a support or customer care environment
  • Familiarity with Salesforce administration or configuration (flows, queues, skills, user management)
  • Strong troubleshooting and analytical skills — you can break down a vague bug report into a clear, reproducible issue
  • Effective and clear communication (written and verbal) — you'll be translating between technical and non-technical audiences daily
  • Comfort working in Jira or similar ticketing systems for tracking and managing work
  • Ability to read and interpret code, logs, and system configurations
  • Methodical, highly organized, and detail-oriented with a high level of accuracy
  • A bias toward action — you'd rather dig in and figure it out than wait for someone else to
  • Experience with Amazon Connect, telephony systems, or contact center platforms is a plus
  • Familiarity with Okta, IAM, or access management workflows is a plus
  • Scripting or automation experience (Python, JavaScript, or similar) is a plus

Skills

Required:IT support / technical operationsSalesforce administration or configurationTroubleshooting and analytical skillsCommunicationJira / ticketing systemsCode/logs interpretation
Nice to have:Automation / scripting

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning guidance and accommodations
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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