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Staff Product Manager, Post-Checkout Experience

Block· 10528 Business - Product - Square
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Hybrid (Bay Area)$178.2k - $297kfull-timePosted 2w ago

About the role

Product Manager responsible for the post-checkout experience across food ordering and retail ecommerce at Square, owning the end-to-end customer journey from order placement to delivery, post-delivery support, and refunds, with a focus on trust, clarity, and repeat usage.

Responsibilities

  • Own the strategy and priorities. Set the direction for Square’s post-checkout customer experience across food ordering and retail. Use customer needs and business goals to decide which problems matter most, where to invest, and what can wait.
  • Bring the work together. Connect efforts across Square and external partners, spot gaps, resolve competing priorities, and ensure a clear, consistent customer experience as more prototypes are shipped.
  • Design and define user experiences. Shape key customer journeys from tracking an order to getting help when something goes wrong, focusing on flows, interactions, and communications that build trust.
  • Help the team scale through automation. Use AI and other tools to automate repeatable work across research, analysis, prototyping, development, and launch; build reusable workflows.
  • Set the quality bar and guide decisions. Define what good looks like, evaluate ideas and AI-generated work against customer scenarios, test assumptions, and refine until the experience is useful and dependable.
  • Prototype and ship improvements yourself. Use AI to create prototypes, test with customers, and ship improvements via GitHub and PRs.
  • Own the outcomes. Follow through to launch, use feedback and data to guide improvements, and measure customer satisfaction and repeat purchases.

Qualifications

  • 6+ years of product management experience.
  • Consumer product judgment; shipped customer-facing products at scale.
  • Hands-on building with AI; use of AI to prototype, automate, and test ideas; familiarity with GitHub and PRs.
  • Taste and craft; ability to work with design, provide specific feedback, and iterate towards quality.
  • Strategy and prioritization; ability to set direction and justify investments and tradeoffs.
  • Customer research and analytical judgment; experience with customer conversations, research, and behavioral data guiding decisions.
  • Leadership across teams; ability to align teams around a direction and drive shipping.
  • Relevant experience. Experience with consumer products, ecommerce, marketplaces, or customer support is a plus but not required.

Skills

Required:Product managementAI/AutomationUser experience design collaboration

Benefits

  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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