Account Manager - Health Systems (New York City)
New York City$160k - $210kFull-timePosted 2w ago
About the role
Account Manager responsible for post-implementation success of health system customers, driving adoption, outcomes, and ROI while building long-term partnerships across complex health systems. Onsite in NYC 3 days/week with travel as needed.
Responsibilities
- Build and maintain executive and operational relationships across health system accounts to drive trust, retention, and advocacy
- Own the post–go-live customer relationship across clinical, pharmacy, operational, IT, and executive stakeholders
- Drive adoption across departments by defining and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
- Own renewals by ensuring customer value is clear and tied to executive priorities
- Identify and advance upsell and cross-sell opportunities by aligning capabilities to customer needs and outcomes
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve issues
- Translate customer feedback and usage patterns into input for product priorities and roadmap
- Build and execute structured account plans, MBRs, and QBRs to highlight results and align on future growth
Qualifications
- 5+ years of experience in Account Management, Customer Success, or similar post-sale role
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Proven success driving renewals and expansion in complex, regulated environments
- Strong executive presence with excellent cross-functional communication skills
Skills
Required:Account ManagementCustomer SuccessExecutive Communication
Benefits
- Competitive compensation with meaningful equity
- Medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy
- Paid parental leave
- Fertility and family-building stipend through Carrot
Last updated Oct 14, 2026. Interested? Apply on the company site.
About Latent
Faster Prior Authorizations, Better Outcomes
Streamline prior authorizations and accelerate patient access to advanced therapies with Latent Health’s platform for health systems and pharmacies.
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