Head of Partner Enablement
Hybrid (San Francisco or New York City or Remote)Full-timePosted 2w ago
About the role
Lead and scale Latent's training and enablement function, transforming it from a single trainer role into a scalable program that supports partners and health systems. Build and manage a trainers team, design an enablement infrastructure (including an LLM-powered training portal), and ensure clinicians, pharmacists, and operational users can adopt Latent effectively. Reports to SVP of Partner Experience.
Responsibilities
- Define the enablement strategy and 12-month roadmap, prioritizing workflows and partner segments where training moves the needle most.
- Hire, coach, and develop a team of trainers, setting clear role definitions, playbooks, and quality standards.
- Establish the metrics that matter, including time-to-value, proficiency scores, and adoption, and report on them to leadership.
- Launch the first version of a self-serve training resource for at least one customer segment, then expand it based on usage and feedback.
- Embed with Product to ensure training content, release notes, and materials are ready before new features ship.
- Work with Implementation and Account Management to build enablement into every partner's onboarding and expansion journey.
- Collaborate with Clinical leaders to ensure training reflects real clinical and pharmacy workflows and earns credibility with end users.
- Support Sales and Partnerships by contributing enablement plans to deals and showing prospective partners how they'll get their teams up to speed.
- Create feedback loops from trainers and end users back to Product and Partner Experience to surface friction points early.
- Build the business case for enablement investment, demonstrating its impact on retention, expansion, and partner satisfaction.
Qualifications
- 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations, including experience managing or leading a team of trainers
- Track record of building a training/enablement function from the ground up, not just running an existing one
- Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools
- Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats (decks, quick-start guides, videos, e-learning modules, job aids)
- Experience training clinicians, pharmacists, or healthcare operational users not required but strongly preferred
Skills
Required:Enablement strategyTeam leadershipCurriculum designLearning infrastructure
Last updated Oct 14, 2026. Interested? Apply on the company site.
About Latent
Faster Prior Authorizations, Better Outcomes
Streamline prior authorizations and accelerate patient access to advanced therapies with Latent Health’s platform for health systems and pharmacies.
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