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Senior Technical Program Manager

Cloudflare· Engineering
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Hybrid (Hybrid)full-timePosted 2w ago

About the role

Technical Program Manager (TPM) leading strategic, multi-quarter initiatives in Cloudflare's Performance and Infrastructure organization. Acts as a bridge between Product, Engineering, Capacity Planning, Finance, and Reliability to drive unified strategy from conception to execution. Focuses on infrastructure efficiency and engineering reliability with a product-minded approach and strong cross-functional leadership.

Responsibilities

  • Lead portfolio of foundational infrastructure initiatives, including program planning, execution cadence and leadership reporting and alignment.
  • Combine technical program discipline with shaping program vision, customer needs, use cases, success measures, and roadmap tradeoffs.
  • Strategic Planning: Lead execution for key initiatives, focusing on Infrastructure Efficiency and Engineering Reliability.
  • Leadership Alignment: Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.
  • Portfolio Visibility: Maintain program plans, roadmaps, dependency maps, and executive status reports.
  • Cross-Functional Alignment: Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams.
  • Decision Management: Identify tradeoffs early, document decisions, and manage escalations to resolution.
  • Customer Representation: Represent internal technical users and integrate their workflows into program planning.
  • Infrastructure Efficiency: Establish fleet-wide reporting for resource usage to inform capacity planning and cost-efficiency strategies; build automations and AI agents for routine program administration at scale.
  • Strategic Alignment: Coordinate shared dependencies across multiple workstreams where resource management intersects.
  • Engineering Reliability: Lead end-to-end chaos engineering, readiness reviews, go/no-go decisions, and safe production resilience testing; track remediation and maintain roadmaps, dashboards, and runbooks.

Qualifications

  • BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
  • 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
  • Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
  • Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
  • Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
  • Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
  • Experience working across multiple time zones and multiple cross-functional teams.
  • Fluent with Confluence, Jira, dashboards, and project planning tools.
  • Hands-on experience or strong competency in leveraging AI productivity tools to automate routine program administration with rigorous human-in-the-loop review of AI output.
  • Comfortable managing tight deadlines, changing priorities, and ambiguity.
  • Experience with Agile, Waterfall, Kaizen, Scrum, or hybrid methodologies.
  • Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment.

Skills

Required:Program managementStakeholder managementTechnical fluency in infrastructure

Benefits

  • Equal opportunity employer
  • Accommodations available for applicants with disabilities
  • Exposure to large-scale infrastructure, AI-driven productivity tools, and cross-functional leadership experience
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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