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Product Manager, Safe Change & Control Plane

Cloudflare· Product
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Hybrid (London/Austin)full-timePosted 2w ago

About the role

Product Manager responsible for Safe Change within Cloudflare’s control plane, defining how customers preview, stage, roll out, monitor, and recover from configuration changes, and building platform foundations to enable safe-change deployment at scale.

Responsibilities

  • Represent the customer, be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
  • Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
  • Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
  • Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
  • Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
  • Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Qualifications

  • 4+ years of previous product management experience
  • Domain expertise in making deployment decisions based on data. You have been there, done that as either an architect or product owner for safe change or very closely related technology space
  • Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
  • Experience presenting new products and features to customers – whether as a developer, analyst or product manager.
  • Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time.
  • Exceptional communication, presentation, organizational and analytical skills
  • Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
  • Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so.
  • Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms
  • Ability to communicate complex technical concepts to all audiences

Skills

Required:Customer empathyProduct vision & strategyData-driven decision makingRequirements translation & backlog managementCross-functional collaborationSQL and data toolingTelemetry & observabilityCommunication

Benefits

  • Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
  • Time Off: Flexible paid time off covering vacation and sick leave, Leave programs including parental, pregnancy health, medical, and bereavement leave
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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