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Digital Presales Customer Engineer

Cloudflare· Solution Engineering
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Hybrid (Kuala Lumpur, Malaysia)full-timePosted 2w ago

About the role

Hybrid role at Cloudflare focused on technical go-to-market leadership as a trusted advisor to enterprise customers, driving technical validation, onboarding guidance, and value realization across the customer lifecycle with AI-assisted workflows.

Responsibilities

  • Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit Cloudflare architectures; define evaluation plans for PoCs and Technical Validations; deliver tailored presentations, diagrams, and demonstrations; address objections and security/compliance questions; determine solution deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: Guide technical onboarding and implementation without executing it; design migration and onboarding blueprints; lead customer engineering teams through configuration best practices; monitor health and telemetry to ensure time-to-value; manage discovery, demos, onboarding, health, risk, and expansion with AEs.
  • Commercial Accountability & Expansion: Carry a variable quota for new business and/or account growth; ensure deep platform adoption and identify cross-sell/up-sell opportunities; lead technical QBRs translating capabilities into ROI for executives.
  • Trusted Advisor: Maintain ongoing relationships with key stakeholders through onboarding to renewal and expansion; provide architecture, AI control layers, security posture, and deployment confidence guidance; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on advisory work.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources; document SOPs, best practices, and guides to raise technical standards across the organization.

Qualifications

  • Mandarin language is required to deal with customers in the Greater China region; Cantonese is a plus.
  • Experience in a customer-facing technical role (solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward deployed engineer); level varies with seniority.
  • Architectural mindset with ability to white-board and design complex enterprise network and security architectures.
  • Consultative & advisory skills with ability to translate technical concepts to business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments and understanding SaaS metrics and enterprise sales cycles.
  • Strong communication and stakeholder management; bridge between detailed implementation and C-suite strategy.
  • Technical breadth across at least four domains (Internet fundamentals, Security, Performance, AI proficiency, Coding/Scripting, Developer Platform Fluency).
  • Technical enablement, applied AI knowledge, regulatory knowledge (PCI DSS, HIPAA, SOC 2), and hyperscaler/digital-native background are preferred.

Skills

Required:Technical validation and PoC planningSolution architecture and diagrammingExecutive/advisory communicationCommercial/quota-carrying experienceAI proficiency in workflowsCoding/Scripting
Nice to have:Developer platform fluency
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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