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Senior Customer Engineer,Indonesia

Cloudflare· Solution Engineering
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Hybrid (Indonesia)Full-timePosted 2w ago

About the role

Senior Customer Engineer (CE) serving as a technical go-to-market leader, trusted advisor, and primary architect for enterprise customers throughout pre-sales, onboarding, deployment architecture, and lifecycle expansion. Hybrid role based in Indonesia with travel; focuses on AI-augmented workflows, technical validation, and driving measurable business outcomes.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define success criteria and PoCs; deliver tailored technical presentations and demonstrations; address objections and security/compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation (not hands-on), design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health and enable rapid time-to-value; partner with AEs on discovery, onboarding, health, risk, expansion.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth; drive platform adoption, revenue retention, cross-sell/up-sell opportunities; lead QBRs translating capabilities into ROI for executives.
  • Trusted Advisory: maintain ongoing executive-level relationships; provide architecture, AI control layers, security posture guidance; identify deployment risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks and free time for advisory work.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources; define SOPs, best practices, and guides to raise technical baseline across the organization.

Qualifications

  • 7+ years in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise network and security architectures
  • Excellent consultative/advisory skills translating technical concepts to business outcomes (engineers and C-level)
  • Commercially minded with track record in quota-carrying or revenue-aligned environments; understanding SaaS metrics and enterprise sales cycles
  • Strong communication and stakeholder management skills at both technical and executive levels
  • Depth in at least four technical areas: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (latency, caching, HTTP/2, TLS 1.3), AI proficiency (prompt engineering, LLMs, workflow automation), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL APIs, SDKs, IaC, CI/CD, observability)

Skills

Required:Technical ValidationCustomer Adoption & Onboarding StrategyCommercial & Quota AccountabilityCommunication & PresentationDeveloper Platform Fluency
Nice to have:Programming & Scripting
Last updated Oct 7, 2026. Interested? Apply on the company site.

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