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Senior Customer Engineer, Strategic Pursuits, APAC (Based in Singapore)

Cloudflare· Solution Engineering
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Hybrid (Singapore)HybridPosted 2w ago

About the role

Senior Strategic Pursuits Customer Engineer (CE) at Cloudflare, focusing on a portfolio of strategic enterprise accounts in APAC. Combines deep technical credibility with account leadership to shape multi-year technical strategies, orchestrate Cloudflare resources, drive adoption and value realization, and enable renewal and expansion.

Responsibilities

  • Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities.
  • Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes.
  • Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies.
  • Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections.
  • Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners.
  • Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning.
  • Cross-functional orchestration and customer advocacy: Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback.
  • AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work.
  • Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts.

Qualifications

  • Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts.
  • Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams.
  • Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations.
  • Deep knowledge of Cloudflare’s product suite and the wider security, networking, and cloud landscape.
  • Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders.
  • Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion.
  • Bachelor’s degree required; MBA or advanced technical degree preferred.
  • Willingness and ability to travel extensively for strategic engagements and industry events.
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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