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PSC Manager - Stony Brook, NY

Natera· Phlebotomy Solutions
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Stony Brook, NYFull-timePosted 2w ago

About the role

Phlebotomist and PSC operations manager overseeing Natera’s phlebotomy program at the designated Patient Service Center (PSC) location in Stony Brook, NY; may supervise other phlebotomists as volume grows.

Responsibilities

  • Verifies test requisitions by comparing information with orders and requisition documentation; escalates discrepancies to product management leadership.
  • Verifies patient identification.
  • Obtains blood specimens via venipuncture and finger sticks.
  • Maintains specimen integrity using aseptic technique and follows isolation procedures.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintains daily tallies in Natera system.
  • Maintains quality results by following procedures, recording results in quality-control log, and reporting KPIs biweekly to product management leadership.
  • Maintains safe, compliant work environment; adheres to legal regulations.
  • Resolves unusual test orders by contacting physicians, pathologists, nursing stations, or reference laboratories; reports unresolved orders appropriately.
  • Updates job knowledge through training, publications, professional networks, and organizations.
  • Contributes to phlebotomy program by accepting new requests and adding value to job accomplishments.
  • Completes HIPAA/PHI privacy, general policies, and security training within 30 days of hire.
  • Works with PHI regularly (paper and electronic); access to PHI via multiple technologies.
  • Reports SPI/CAPA/NCR issues to internal product management leadership.
  • Assists with managing phlebotomy equipment; may involve heavy lifting up to 50 pounds.
  • May require travel for stocking supplies; onboarding/training phlebotomists as needed for volume increases.
  • Assists with managing PSC vendors and phlebotomy program management: monitor distribution/claims of blood draws, monitor customer feedback, manage escalations, schedule issues, and maintain open communication about draw statuses.
  • Maintain general phlebotomy knowledge for PSC location per state regulations.
  • Maintain current status on Natera training requirements.

Qualifications

  • Minimum of 5 years of phlebotomy experience
  • 5+ years high-level customer care experience; managing/supervising phlebotomy operations and teams preferred
  • BS/BA degree (preferred)
  • High School Diploma (or equivalent) required
  • Phlebotomy Certification (or equivalent) preferred, except where state regulations mandate
  • Previous financial and budgetary experience preferred
  • Bilingual language skills preferred

Skills

Required:PhlebotomyCustomer Service Management
Nice to have:Program Management

Benefits

  • Competitive Benefits: medical, dental, vision, life and disability plans; free testing for employees and immediate family; fertility care benefits; pregnancy and baby bonding leave; 401k benefits; commuter benefits; employee referral program
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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