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Manager of Data Analysis for Lab Production Support, Extended-Hours Support (ExHS)

Natera· Molecular Biology Informatics & Statistics
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Remote$140k - $175kfull-timePosted 2w ago

About the role

Manager of Data Analysis leading an ExHS shift team within DSPE to provide data analytics services for lab production operations, supporting production teams and stakeholders with timely and accurate analytics during assigned Extended-Hours Support shifts.

Responsibilities

  • Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.
  • Measure, report, and continuously improve team operational effectiveness.
  • Define and track team objectives, ensuring alignment with broader organizational goals.
  • Provide career growth opportunities, feedback, and performance assessments for team members.
  • Encourage individual contributors (ICs) to pitch ideas for process improvements and innovations.
  • Ensure timely and accurate resolution of production escalations data analysis tickets.
  • Train and coach team members on new technologies, procedures, and guidelines/best practices.
  • Enforce operating procedures for compliance, quality, and efficiency.
  • Manage and improve tracking systems for workload, capacity, and ticket SLAs.
  • Represent the ExHS teams in stakeholder meetings and manage stakeholder expectations.
  • Establish regular stakeholder reporting mechanisms.
  • Translate complex analytical results into actionable recommendations for cross-functional partners.
  • Escalate issues to other DSPE teams as needed.
  • Identify opportunities for automation and process enhancements to streamline operations.
  • Identify and escalate risks such as data model changes that impact project timelines or ticket TAT.
  • Collaborate with the DSPE team to develop new and improve existing support solutions.

Qualifications

  • Master's degree in Statistics, Data Science, Computer Science or related field.
  • Minimum 5 years of experience in a highly regulated environment (e.g., CLIA and/or FDA compliant settings).
  • Minimum 5 years of hands-on experience in data analysis and/or statistical modeling in data production, data engineering, data analytics, analytics production support roles.
  • Minimum 2 years in a team management role.
  • Knowledge of regulatory requirements (HIPAA and FDA guidelines).
  • Working knowledge of diagnostic laboratory business processes and requirements.
  • Proven track record in managing production escalations, data workflows, and team operations.
  • Experience with healthcare data; clinical terminology is a plus.
  • Functional understanding of next-gen sequencing workflows.

Skills

Required:Data analysisPython and SQL developmentSQL queryingStatistics conceptsData prep and cleaningLeadership and team managementCommunicationAttention to detailCross-functional collaborationIntegrity
Nice to have:Snowflake platformMachine learning familiarityVersion control (GitHub/GitLab)

Benefits

  • Competitive Benefits - medical, dental, vision, life and disability plans for eligible employees and dependents.
  • Free testing for employees and immediate families, fertility care benefits.
  • Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and referral program.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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