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Manager of Data Analysis for Lab Production Support, Extended-Hours Support (ExHS)

Natera· Molecular Biology Informatics & Statistics
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San Carlos, CA$165k - $200kfull-timePosted 2w ago

About the role

Manager of Data Analysis for Lab Production Support leading a team within one of three ExHS shift teams to provide data analytics support for lab production operations, with quarterly rotation between two shift rotations within the chosen ExHS shift team.

Responsibilities

  • Lead and mentor the specific ExHS shift team, fostering accountability, innovation, and collaboration.
  • Measure, report, and continuously improve team operational effectiveness.
  • Define and track team objectives, ensuring alignment with broader organizational goals.
  • Provide career growth opportunities, feedback, and performance assessments for team members.
  • Encourage ICs to pitch ideas for process improvements and innovations.
  • Ensure timely and accurate resolution of production escalations data analysis tickets.
  • Train and coach team members on new technologies, procedures, and guidelines/best practices.
  • Enforce operating procedures for compliance, quality, and efficiency.
  • Manage and improve tracking systems for workload, capacity, and ticket SLAs.
  • Represent the ExHS teams in stakeholder meetings and manage stakeholder expectations.
  • Establish regular stakeholder reporting mechanisms.
  • Translate complex analytical results into actionable recommendations for cross-functional partners.
  • Escalate issues to other DSPE teams when needed.
  • Identify opportunities for automation and process enhancements; assess risks such as data model changes.
  • Collaborate with the DSPE team to develop new and improve existing support solutions.

Qualifications

  • Master’s degree in Statistics, Data Science, Computer Science, or related field
  • Minimum 5 years of experience in a highly regulated environment (e.g., CLIA and/or FDA)
  • Minimum 5 years of hands-on data analysis and/or statistical modeling in data production, data engineering, data analytics, or analytics production support roles
  • Minimum 2 years in a team management role
  • Knowledge of regulatory requirements such as HIPAA and FDA guidelines
  • Working knowledge of diagnostic laboratory business processes
  • Proven track record in managing production escalations, data workflows, and team operations
  • Experience with healthcare data and clinical terminology is a plus
  • Functional understanding of next-gen sequencing workflows

Skills

Required:Data analysis and statistical techniquesPythonSQLData storytelling and communicationLeadership and team management
Nice to have:Snowflake

Benefits

  • Annual performance incentive bonus
  • Long-term equity awards
  • Comprehensive health benefits (medical, dental, vision)
  • 401(k) with company match
  • Generous paid time off and company holidays
  • Additional wellness and work-life benefits
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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