Founding Customer Success Manager - Teams & Growth
About the role
Founding role to own post-sales success for Gojiberry AI's team customers, building the Customer Growth function from scratch to drive adoption, retention, and expansion.
Responsibilities
- Own the post-sales relationship for our team customers, typically companies with 2+ users
- Run onboarding and ensure new teams reach value quickly
- Understand each customer’s goals, workflow and GTM motion, then configure Gojiberry accordingly
- Proactively identify underutilizing customers and intervene before churn
- Drive adoption of new workflows, features and use cases across customer teams
- Identify expansion opportunities for additional seats, senders, credits or workflows
- Build segmentation, health scores, onboarding playbooks, success milestones, lifecycle touchpoints and reporting
- Turn customer conversations and usage data into feedback for Product
- Work closely with Sales to ensure excellent handoff from closed deal to successful customer
- Help define what world-class Customer Growth should look like at Gojiberry
Qualifications
- 4+ years of experience in Customer Success, Customer Growth, Account Management or similar post-sales role in B2B SaaS
- Experience building or leading post-sales functions in startup or scale-up environments
- End-to-end customer management: onboarding, adoption, retention and expansion
- Proactive, data-driven, ownership-minded approach
- Ability to interpret product data and customer signals to prioritize work
- Strong communication with founders and sales teams; ability to operate in ambiguity
Skills
About Gojiberry AI
GTM Brain for small sales teams
GojiberryAI is a GTM Brain that helps sales teams find and convert high-intent leads by continuously learning what works across their go-to-market. Instead of relying on cold lists, it detects real buying signals like competitor engagement and social signals, job changes, hiring spikes, or funding events, then prioritizes the best prospects based on ICP fit and intent. It analyzes each lead’s context, generates personalized messages, starts conversations, and follows up automatically until a meeting is booked, while constantly optimizing targeting, messaging, and timing so performance compounds over time. The result is simple: 2 to 5x more replies, more qualified conversations, and a predictable pipeline without wasting time on low-intent prospects.
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