← All roles

Leader, Account Management

Benchling· Customer Experience
Apply on company site
Hybrid (San Francisco, CA), Hybrid (Boston, MA)$157k - $220kFull-timePosted 2w ago

About the role

Account Management Leader with Life Sciences and enterprise SaaS focus. Leads and develops a high-performing AM team, drives renewal, retention, and expansion outcomes, and partners cross-functionally to optimize renewal strategy, risk mitigation, and customer advocacy. Hybrid role with in-person collaboration 3 days per week in Boston or San Francisco.

Responsibilities

  • Lead and develop the AM team, including hiring as needed.
  • Foster a collaborative, commercially-minded culture driving renewal and retention outcomes.
  • Ensure team is enabled on Benchling's renewal playbook and can execute across the portfolio.
  • Coach AMs on strategic renewal plans and renewal-focused business reviews with executive buy-in before contract end dates.
  • Lead the team to achieve renewal, retention, and net revenue retention targets; identify contraction risk and surface expansion opportunities.
  • Use data to identify at-risk accounts, renewal timing, and expansion signals; develop account plans with sales.
  • Provide a predictable renewal forecast with leading indicators; surface risk and expansion signals early.
  • Collaborate with CS, Sales, finance, Legal, Deal Desk to align renewal strategy, pricing, and deals.
  • Implement best practices for tracking renewal pipeline, risk/mitigation processes, and proactive coverage.
  • Partner with CX Operations to reduce AM toil using AI, automation, and improved workflows.
  • Serve as senior point of contact for complex renewal negotiations; support AMs with contraction requests, pricing pushback, and competitive threats.
  • Champion customer voice to inform pricing, packaging, and product decisions affecting renewal outcomes.
  • Guide AMs in navigating complex organizations to build multi-threaded relationships and drive renewal/expansion consensus.

Qualifications

  • Bachelor's degree in Life Sciences, Business, or related field.
  • 5+ years in Account Management, Renewals, Sales, or related commercial SaaS role.
  • 3+ years in a management role.
  • Strong understanding of Life Sciences R&D or related scientific domains.
  • Proven ability to lead and develop a high-performing commercial team.
  • Excellent negotiation and communication skills across technical, commercial, and executive stakeholders.
  • Self-motivated, adaptable, and thrives in a fast-paced environment.
  • Experience with modern CS/Sales tech stack (CRM like Salesforce, CS platforms like Gainsight, analytics tools like Mode/Sigma, AI tools like Claude).
  • Ability to travel up to 20%.

Skills

Required:Account ManagementRenewals & Expansion StrategyCross-functional Leadership

Benefits

  • Equity
  • Health, dental, vision
  • 401(k) + employer match
  • Wellness and commuter benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.
Benchling logo

About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
Company profileWebsite

More open roles at Benchling