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Senior Analyst, Global Mobility & Immigration

Ramp· People & Talent
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA), Hybrid (Remote (US))$88k - $154kFull-timePosted 2w ago

About the role

Senior-level operator to coordinate immigration and mobility programs, balancing case coordination with workflow automation and AI-enabled operational infrastructure to scale processes.

Responsibilities

  • Coordinate active immigration, work-authorization, relocation, and business-travel cases with employees, external counsel, vendors, and internal partners.
  • Maintain accurate case trackers, deadlines, required documents, status updates, and handoffs from intake through completion.
  • Provide timely, compassionate, plain-language process updates to employees; route legal questions and exceptions to counsel or the Lead.
  • Surface cases at risk and ensure the right owner has a clear next action.
  • Support external counsel’s embedded services with dependable operational support, case updates, and guidance within approved policies.
  • Build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools.
  • Own the immigration and mobility case tracker and dashboard: data quality, reporting, aging cases, key dates, operational metrics, and risk visibility.
  • Create self-service content and consistent communication templates from recurring questions.
  • Test and document tools and automations with privacy, data-quality, and escalation controls.
  • Identify recurring friction in cases, handoffs, and vendor interactions; propose improvements to the Lead.
  • Prepare case trends, SLA performance, employee feedback, and unresolved risks for vendor/counsel meetings and QBRs.
  • Escalate missed deadlines, unclear ownership, and repeat quality issues; keep playbooks and templates current.

Qualifications

  • 3+ years in People Operations, immigration operations, global mobility, employee lifecycle operations, or similar high-detail service environment.
  • Strong process-management skills and ability to manage many deadlines with reliable follow-through.
  • Hands-on experience improving workflows with AI, automation, spreadsheets, dashboards, ticketing, or related tools.
  • Clear, empathetic written communication and discretion with sensitive employee information.
  • Comfort working within defined policies, recognizing risk, and escalating promptly.

Skills

Required:Case coordinationWorkflow automationData tracking and dashboardsCommunicationPolicy adherence and risk escalation

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance (US) for employee; partial coverage for dependents
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks birthing + bonding or 8 weeks bonding only at 100% pay
  • Pet insurance
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, vision coverage; Life/AD&D; disability coverage; Fertility drug coverage (Canada)
  • Group Retirement Plan (Canada)
  • Virtual care and EAP (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave (UK)
  • Additional details available by region.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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