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Staff Machine Learning Engineer (L4)

Twilio· Engineering
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Hybrid (India)full-timePosted 2w ago

About the role

Staff ML Engineer on Twilio’s Conversation Memory team building foundational AI/ML capabilities for intelligent engagement experiences at scale, bridging research, experimentation, and enterprise-grade software.

Responsibilities

  • Build out new functionality within a fast moving product seeing rapid adoption.
  • Take a nebulous idea, design a rigorous experiment, and execute it within weeks.
  • Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
  • Build ML systems that hold up at Twilio scale.
  • Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
  • Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.

Qualifications

  • 8+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else's design.
  • Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
  • Proficiency in Python programming language.
  • Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.
  • Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs
  • Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority.
  • Experience in building cloud-based services using AWS, GCP, or Azure.
  • Strong communication skills and highly effective collaborator who works well with teammates.

Skills

Required:PythonCloud platforms

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • and much more. Offerings vary by location.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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