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Inside Sales - Representative (Active) 2

Twilio· Sales
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Remotefull-timePosted 2w ago

About the role

Digital Inside Sales Representative for Twilio's social impact and nonprofit-focused accounts, responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within self-service accounts, while maintaining customer satisfaction and driving Twilio’s mission.

Responsibilities

  • Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
  • Work with customers to understand their business and technical requirements. Design a solution leveraging Twilio’s communications API platform for their use case needs.
  • Collaborate with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
  • Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce through proactive efforts and collaboration with your manager.
  • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
  • Own to drive deals forward, remove obstacles for customers and internally, propose process improvements to support the whole team.
  • Develop domain expertise in the social impact and nonprofit market to help prospective customers understand how others scale their missions with Twilio.
  • Demonstrate world-class interpersonal and communication skills to simplify complex technical and financial details.
  • Balance competing priorities and manage multiple projects/deals simultaneously.

Qualifications

  • At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
  • Understanding of (or interest to understand) cloud computing/communications business model and excitement for selling to a technical audience with a solution-oriented approach.
  • Technical solutions selling experience and experience working with real customers to listen and solve problems.
  • Strong written and verbal communication skills, ability to simplify complex technical and financial details.
  • Demonstrated track record of managing forecasts.
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • World-class organization, prioritization, and documentation skills.
  • Entrepreneurial mindset.
  • Deep personal interest in the social impact market and dedicating your career to making a positive difference.
  • High adaptability with comfort in rapid-paced environment and change.

Skills

Required:Closing sales in technical SaaS/CPaaSSolution sellingForecastingCommunication

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Location-based offerings
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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