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Presales Engineer

Twilio· Solutions Engineering
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Hybrid (Remote (UK, Ireland, Spain))Full-timePosted 2w ago

About the role

Twilio’s Presales Engineer enables customers to build the future of communications by leading technical pre-sales activities, designing solutions, and presenting product demonstrations to both technical and non-technical stakeholders. Remote-first role based in the UK, Ireland or Spain, with travel expected.

Responsibilities

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
  • Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
  • Establish yourself as a trusted advisor by discovery to design, demonstrate, and present innovative solutions that solve business challenges.
  • Build and present interactive, complex customer product demonstrations to showcase Twilio’s Communications Products and build relationships with technical and non-technical stakeholders.
  • Be hands-on, high-energy, creative problem solver, and capable of leading others to success.
  • Take initiative to identify and solve problems for customers and the organization as the company grows.
  • Contribute to the broader Presales Engineering community through knowledge sharing, demonstrational materials, and reusable presentations.
  • Mentor less experienced Presales Engineers.

Qualifications

  • 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products with customer-facing experience (delivery or consulting).
  • Excellent communicator and presenter able to gain audience confidence.
  • Engaging storyteller able to communicate complex topics to multiple levels of audience.
  • Ability to understand customer communications needs and guide them to a technical solution.
  • Previous software development experience or working knowledge in backend (Java, C#, Node.js, Python, PHP), web development (JavaScript, HTML/CSS, React/Vue.js/Angular), and REST APIs.
  • Previous experience in Telecom, SIP, Contact Center, or Security.
  • Experience with sales methodologies.
  • Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.

Skills

Required:Pre-sales leadershipTechnical presentationSolution design

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Offerings vary by location
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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