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Student Success Team Lead

Campus.edu· Student Success
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Remote$72k - $82k + equityFull-timePosted 2w ago

About the role

Lead a team of success coaches to improve student outcomes through coaching, data-driven strategies, and relationship-building. Responsibilities include coaching, performance tracking, team development, and stakeholder collaboration; in-office presence required Tue–Thu with remote Mon and Fri.

Responsibilities

  • Ensure coaches are building strong, meaningful relationships with their students
  • Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
  • Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
  • Support coaches in addressing challenges and improving outcomes
  • Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
  • Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
  • Manage a small caseload of students to stay connected with the coaching experience and provide direct support
  • Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
  • Act as a resource for your team, stepping in to manage escalated student concerns when needed
  • Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
  • Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices.

Qualifications

  • 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (teaching at the high school level is a plus)
  • 3+ years of leadership experience, with proven ability to manage and develop teams
  • Strong communication and interpersonal skills to build relationships with both students and staff
  • Data-driven mindset with experience using metrics to track performance and guide decisions
  • Passion for coaching, mentoring, and helping others succeed

Skills

Required:Coaching and mentoringData-driven decision makingStakeholder managementCommunication

Benefits

  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
  • Flexible Time Away + paid holidays
  • Opportunity to make an impact – integral to bringing the vision to life
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Campus.edu

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