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Partner Success Lead

Pace· Go To Market
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New York CityFull-timePosted 2w ago

About the role

Senior partnerships leader who will build and scale Pace's partner ecosystem, owning strategic consulting and technology relationships, defining how Pace partners with external organizations, and driving multi-year customer deployments with system integrators, consultancies, and technology partners.

Responsibilities

  • Build the Pace partner operating model: design governance, rules of engagement, tiering and segmentation, incentives, and partner advisory mechanisms that allow the ecosystem to scale.
  • Ensure partner-led deployments succeed: maintain executive oversight of partner-led work, align customer operations, partner teams, Pace's Applied Engineers, and Account Executives on scope, quality, timelines, and outcomes.
  • Create the enablement system: define onboarding, training, certification, and collateral for partners to become self-sufficient; set strategy and quality bar, then help build a scalable team.
  • Drive partner-led go-to-market enablement: equip senior partner leaders and sellers to bring Pace into strategic conversations; shape joint account plans, field engagement, positioning, and commercial motions for high-priority partners.
  • Shape the multi-year roadmap: identify expansion opportunities across each partner's customer base and relay insights to Product and Engineering.
  • Help build the team: establish playbooks and operating cadence for future Partner Success and regional hires and grow into a leadership role as the function scales.

Qualifications

  • Built and grown senior relationships in strategic partnerships, alliances, account management, customer success, or consulting.
  • Strong at deep relationship-building and strategic account development while able to create structure and systems supporting execution.
  • Experience working with large consulting firms, systems integrators, enterprise technology partners, or similarly complex partner organizations.
  • Think in terms of customer P&L and operating problems and translate that into a joint growth plan.
  • Ability to speak credibly with CEOs, CFOs, operations leaders, and risk/compliance teams about financial impact, controls, delivery quality, and auditability.
  • Ability to explain how AI agents operate and escalation/ human review concepts to clients and partners.
  • Comfort moving between executive strategy and hands-on execution in a fast-changing environment.
  • Ability to build trust across partner teams and internal functions without relying on formal authority.
  • High-ownership mindset with accountability for outcomes.
  • Bonus: Big 4 or strategy consulting experience; insurance or financial services experience; experience building a partner program from scratch; CPA or similar credential; startup experience.

Skills

Required:Strategic partnerships and alliance managementRelationship management and executive communications
Last updated Oct 11, 2026. Interested? Apply on the company site.

About Pace

The AI operations platform for insurance

Pace turns operating procedures for carriers, brokers, and MGAs into agentic systems that execute complex workflows across documents, systems, and customer channels.

AIBPOagentsautomationinsuranceintegrationobservabilityoperational efficiency
Company profileWebsite

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