← All roles

Technical Support Engineer, Canada

Customer.io· Customer Experience
Apply on company site
Hybrid (Canada)$70kfull-timePosted 2w ago

About the role

Technical Support Engineer based in Canada to triage and resolve customer issues, collaborate with Product and Customer Success, and improve support processes. Roles include written communication with customers, live channel support, and growth through internal career paths.

Responsibilities

  • Triage a diversity of support tickets via email and live chat
  • Work on process improvements and regular touch points with Product and Customer Success teams
  • Help new and existing customers get up and running with the product
  • Diagnose tricky situations and aid companies in achieving their business goals
  • Maintain high-quality customer experience and advocate for product improvements
  • Use Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support workflows
  • Collaborate with teammates via Notion, Slack, Zoom, or Roam pairing sessions as needed

Qualifications

  • Located in Canada
  • Working hours align with Central or Mountain time zone
  • This role includes rotating weekend support coverage
  • Experience in a technical support role and/or customer-facing role
  • Familiarity or comfort with offering live channel support
  • Understanding of basic programming concepts (API, variables, if-else statements, loops); JavaScript knowledge a plus
  • Excellent written and verbal communication skills
  • Self-starter attitude
  • Experience with a SaaS company or understanding of technical platforms
  • Ability to work in a fast-paced, team environment
  • Experience in Marketing Automation or supporting email marketing/business communication tools is a plus

Skills

Required:Technical supportWritten communicationLive channel supportProgramming conceptsSaaS familiarity
Nice to have:JavaScript

Benefits

  • Starting salary $70,000 USD (or equivalent local currency)
  • Equity grant in the form of stock options
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

More open roles at Customer.io