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Product Manager, Agent

Customer.io· Product & Design
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Remote$137k - $156kFull-timePosted 2w ago

About the role

Product Manager to improve how customers experience their first weeks with Customer.io, focusing on the self-serve onboarding/activation journey and the agent experience within the platform.

Responsibilities

  • Own the product experience of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
  • Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
  • Find and resolve friction points using data, experimentation, and customer insight.
  • Define and track success metrics for activation, retention, and monetization.
  • Partner with Marketing, CX, and Design to ensure success across all touch points
  • Work with Engineering to scope and deliver improvements that produce customer value
  • Communicate priorities and progress clearly across teams and leadership.

Qualifications

  • 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
  • Experience using or developing AI-powered tooling in your product workflow
  • A track record of improving activation or retention metrics.
  • Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
  • Experience collaborating across Product, Marketing, and CX.
  • A clear communicator who simplifies complexity and drives alignment.
  • Deep curiosity about what helps customers succeed.
  • Comfort working autonomously in a remote, async-first environment.

Skills

Required:Product management in SaaSAI-powered toolingActivation/Retention metricsData-driven experimentationCross-functional collaborationCommunicationAutonomy in remote environment

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave, unlimited PTO
  • stacks for remote work and wellness
  • professional development budget
  • equity grant in the form of stock options
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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