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Team Manager, Financial Crime, EU (Spanish Speaking)

Monzo Bank· Customer Operations
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Hybrid (Remote (UK)), Remote£38.3k - £49kfull-timePosted 1w ago

About the role

Leadership role to manage a team of Financial Crime Investigators within Monzo's EU Financial Crime Operations, focusing on preventing financial crime and driving performance through coaching, hiring, and process improvement.

Responsibilities

  • Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
  • Handle complex case escalations from senior financial crime investigators.
  • Manage personal & professional development of a team of senior investigators.
  • Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
  • Chair employee relations cases and make decisions consistent with Monzo’s values.
  • Hold weekly team meetings (individual and team) and feed team feedback into operational leadership.
  • Involvement in hiring processes and interviewing to shape team growth.

Qualifications

  • Fluent in English and Spanish (written and verbal).
  • Strong experience of team leadership across Financial Crime within the financial services sector.
  • Proven ability to drive excellent performance through others.
  • Strong knowledge and experience in the financial sector; prior experience in financial crime investigations across Financial Crime Business Banking, Anti Money Laundering, or Screening.
  • Strong knowledge of the current financial crime landscape in the UK and EU and associated risks.

Skills

Required:Leadership and people managementFinancial crime investigationStakeholder management

Benefits

  • £38,300 - £49,000 (+ £2,500 Multilingual Premium)
  • incentive awards tied to performance
  • Benefits (see company careers page)
  • £1,000 learning budget per year
  • Macbooks provided; remote work setup support
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Monzo Bank

A bank as smart as your phone.

YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!

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