Associate Manager, Clinical Claims
Hybrid (New York, NY or Remote)$109.2k - $136kFull-timePosted 1w ago
About the role
Ro is a direct-to-patient healthcare company delivering an end-to-end healthcare experience. This role ensures claims about Ro’s products and services are accurate, evidence-based, and compliant, while enabling bold marketing across channels.
Responsibilities
- Review advertising, website content, product pages, packaging, social media, and sales materials to ensure clinical and performance claims are accurate, substantiated, and compliant
- Evaluate supporting evidence (clinical studies, published literature, consumer research) to determine whether it strengthens each claim
- Partner with Marketing, Legal, Regulatory, Clinical, and Product to provide clear guidance on claim wording, risk level, and additional substantiation
- Enable bold, defensible marketing by offering workable alternatives and solutions
- Own and build the claims library and evidence database so approved claims and their supporting data are documented and defensible
- Establish and refine claims review processes, templates, and approval workflows that scale with the business
- 90-day plan: learn portfolio and current review process, audit high-visibility/high-risk claims, build stakeholder relationships, propose a roadmap for process improvements and library buildout
Qualifications
- 3 - 5 years of experience in claims substantiation, MLR review, advertising and promotion regulatory affairs, clinical research, or related field
- Strong ability to critically appraise clinical data (study design, sample size, endpoints, statistical vs. clinical significance)
- Working knowledge of FDA and FTC advertising and labeling standards (structure/function vs disease claims)
- Proven experience partnering with Marketing and Legal in a review or approval process
- Excellent written and verbal communication translating technical findings for non-scientific audiences
- Bachelor’s degree in a scientific or health-related field (advanced degree a plus)
- Bonus: consulting experience (regulatory/advertising compliance or life sciences), NAD experience, or building a claims review function from scratch
Skills
Required:Claims substantiationClinical data appraisalRegulatory knowledge (FDA/FTC advertising standards)Cross-functional collaboration
Benefits
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Ro
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