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Seasonal, Virtual Medical Assistant / Patient Advocate

Ro· Care Delivery
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Hybrid (NY / Remote)$28/hrTemp Full-timePosted 5d ago

About the role

Patient Advocates provide non-clinical administrative support to providers and empathetic, high-touch service to patients within the Care Delivery team. They act as a connection point between patients, providers, pharmacies, and insurance partners to navigate care and resolve non-clinical needs. This is a 6-month contract with remote options and hybrid in-person collaboration for NY area.

Responsibilities

  • Provide empathetic, high-touch support to patients anticipating needs, answering non-clinical questions, and proactively helping patients navigate their care experience
  • Support providers with non-clinical administrative tasks in the Care Center (our Electronic Medical Record), including triaging, reassigning, and resolving patient messages accurately and efficiently
  • Investigate and navigate complex patient situations, working with clinical, pharmacy, insurance, and operational teams to resolve issues and translate complex information into clear, actionable next steps for patients
  • Contact pharmacies and insurance providers to assist patients with non-clinical prescription needs or issues, including benefits verification and prior authorizations
  • Partner with cross-functional team mates within the organization and medical practice to balance patient needs, share knowledge, and contribute to team service, quality, and operational goals
  • Surface recurring patient, provider, or workflow issues and provide feedback to help improve the patient experience and team operations
  • Participate in pilots and new initiatives that improve patient support, expand retention opportunities, or optimize operations

Qualifications

  • 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role
  • Strong written and verbal communication skills, with the ability to communicate complex information clearly and empathetically
  • Strong problem-solving skills and attention to detail, with the ability to investigate issues, identify next steps, and follow through to resolution
  • Excellent time management and organizational skills, with the ability to work independently and manage multiple priorities in a fast-paced, asynchronous environment
  • Demonstrated proficiency and comfort utilizing diverse technological tools and platforms to research and resolve patient inquiries; prior experience with EHR systems is strongly preferred
  • Comfort working with internally-approved LLM-based message systems, ability to critically review LLM-generated content for accuracy
  • Comfort utilizing internally-approved AI-based tooling for day-to-day workflows, comfort prompting AI tooling
  • Comfort working toward defined service, productivity, and quality expectations and metrics
  • Experience with health insurance plans, benefits verification, and/or prior authorizations preferred
  • Patient-facing Medical Assistant or other relevant healthcare experience preferred
  • Bachelor's Degree preferred
  • Proficiency with collaboration and productivity tools such as Google Workspace and Slack
  • Adaptability and a proactive approach to working in a rapidly changing environment
  • Holiday work rotation with patients needing support every day of the year

Skills

Required:CommunicationProblem-solvingTime managementAI tooling
Nice to have:EHR systemsHealth insurance/benefits

Benefits

  • Medical benefits through an Individual Coverage Health Reimbursement Arrangement (ICHRA), beginning the first day of the calendar month following your 60th day of employment
  • 401(k) with company match
Last updated Oct 21, 2026. Interested? Apply on the company site.
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