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Senior Support Engineer, Snoo Operations & Support

Reddit· Corporate Technology
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New York, NY$132.6k - $185.6kfull-timePosted 1w ago

About the role

Senior hands-on technical leader responsible for on-site end-user support, hardware/software troubleshooting, and escalations for Snoo Operations & Support. Supports NY office and Central/East US and some European regions, coordinating with cross-functional teams, maintaining documentation, and driving operational projects.

Responsibilities

  • Troubleshoot hardware and applications and provide technical support and problem-solving.
  • Provide timely resolution of problems and act as senior escalation point for team and customers to management
  • Work cross-functionally and advocate for team across all functional groups and organization levels
  • Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access)
  • Maintain user accounts, passwords, data integrity, system access & security within policy
  • Help manage relationships with local vendors, subcontractors and 3rd party providers
  • Assist with inventory management to support operations
  • Independently drive multiple Snoo operations projects and deliverables for the team
  • Participate in evaluating, recruiting, hiring, and mentoring team members
  • Work with management to set team goals, lead staff to achieve results and be accountable for team performance

Qualifications

  • 5+ years experience in IT Operations or IT Support in a professional environment
  • 3+ years of mentorship experience to junior team members
  • Experience leading support ticket management and tracking
  • Strong customer service, problem-solving and teamwork abilities
  • Google Workspace for enterprise experience
  • Knowledge of audio/video conferencing solutions and support
  • Experience with Information Technology and Security best practices
  • Excellent oral and written communication skills and customer service
  • Experience communicating with vendors to manage expectations and relationships
  • Ability to plan, drive, and support multiple, concurrent projects and initiatives
  • Ability to participate in an on-call rotation that includes after hours and weekend support

Skills

Required:End-user support

Benefits

  • Comprehensive Healthcare Benefits and Income Replacement Programs
  • 401k with Employer Match
  • Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
  • Family Planning Support
  • Gender-Affirming Care
  • Mental Health & Coaching Benefits
  • Flexible Vacation & Paid Volunteer Time Off
  • Generous Paid Parental Leave
Last updated Oct 14, 2026. Interested? Apply on the company site.
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