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Trial Experience Apprentice

GoHighLevel· Customer Acquisition
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Hybrid (India)INR 32k/moApprenticePosted 1w ago

About the role

Apprentice role in the Trial Experience sub-department of the Customer Acquisition team, remote (India). 6-month apprenticeship starting Nov 2026, with a monthly stipend and night shift schedule.

Responsibilities

  • Learning how to understand different customer needs and communication styles so every customer feels welcomed
  • Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails
  • Setting up basic customer account info when needed
  • Answering calls, chats, and emails and booking appointments for the team
  • Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system
  • Helping create good habits for how our video waiting room should run
  • Entering information into spreadsheets or updating calendars
  • Answering and forwarding phone calls
  • Sending customers short surveys to rate their experience
  • Keeping an eye on our systems to make sure everything's working properly
  • Helping urgent customer issues get handled quickly
  • Helping the team stay organized by setting reminders and managing the task pipeline
  • Learning more about our products by joining team meetings and trainings
  • Being flexible — other tasks might come up as the business changes

Qualifications

  • A high school diploma or GED (or working toward one)

Skills

Required:English communicationTime managementCRM usageMultitasking
Nice to have:Google Calendar

Benefits

  • Monthly Stipend: 32,000
  • Location: Remote (India)
  • Programme Start: Nov 2026
  • Shift timings: 11:00 PM - 08:00 AM CST (Wed - Sun)
  • Duration: 6 Months
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

It's time to take your Agency to the Next Level

HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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