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Trial Experience Team Lead

GoHighLevel· Revenue Growth – Customer Acquisition
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RemoteEE Full-TimePosted 1w ago

About the role

HighLevel is seeking a Trial Experience Team Lead to develop, mentor, and manage a team of Trial Experience Specialists in a remote, full-time role focused on leadership, coaching, and continuous improvement within a SaaS environment.

Responsibilities

  • Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
  • Serve as the primary point of contact for management level inquiries and customer support escalations.
  • Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training.
  • Monitor team and department health, contributing to strategic team development.
  • Track and report on individual and team performance metrics, providing feedback for continuous improvement.
  • Identify areas for process redesign and recommend changes to enhance service quality.
  • Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation.
  • Foster a collaborative work environment and encourage effective teamwork.
  • Execute additional tasks and responsibilities as business needs evolve.

Qualifications

  • Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.
  • Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential.
  • Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred.
  • You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you.
  • A strong technical aptitude to help our users succeed with the HighLevel software.
  • Strong collaboration, time-management and prioritization skills are critical to the success of this role.
  • The ability to build and maintain strong relationships internally with teams and customers.
  • Demonstrated approach to problem solving and conflict management is a plus.
  • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results.
  • Demonstrated ability to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports.
  • Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral.
  • Experience working with and/or ability to learn the use of various CRM Systems is a plus.
  • Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
  • Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media.

Skills

Required:Leadership and People ManagementSaaS Sales / Full Sales CycleCustomer Support & Escalation HandlingTraining & CoachingCommunication (Written & Oral)Google Suite/Collaboration Tools
Nice to have:CRM Systems
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

It's time to take your Agency to the Next Level

HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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