← All roles

Technical Account Manager

Delinea· Customer Success
Apply on company site
Mexico CityFull-timePosted 1w ago

About the role

Technical Account Manager based in Mexico City, hybrid (office in Reforma; Tue–Thu). Focus on Privilege Access Management, cybersecurity, and enterprise services, acting as a trusted technical advisor to ensure customer success and optimal use of Delinea solutions.

Responsibilities

  • Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings
  • Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment
  • Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team
  • Deliver remote services to new and existing customers including software configuration, onboarding, and training
  • Engage with customers to quickly resolve high priority issues impacting their service delivery
  • Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments; advocate for customer needs within Engineering and Product Management
  • Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations
  • Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution
  • Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with testing and validation
  • Travel to customer facilities in North America for Quarterly Business Reviews and Solution assessment (subject to travel restrictions)
  • Maintain an established level of performance with customers measured via satisfaction surveys
  • Foster and leverage key relationships inside Delinea to apply resources to solve customer issues quickly
  • Develop and present executive-facing reports that summarize real-time situational updates and key themes from escalations worldwide

Qualifications

  • 4+ years of experience in a similar role (Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer)
  • Understanding of applications, infrastructure and processes used in large organizations integrated with Privilege Access Management solutions
  • Experience with Delinea or other Privilege Access Service solutions (CyberArk, BeyondTrust, etc.) is a big plus
  • Experience leading large, transformational technology projects across enterprise silos
  • Ability to address significant technical challenges with minimal supervision
  • Proven ability to plan, organize, and prioritize multiple projects weekly
  • Comfort interfacing with complex, multi-divisional, multi-geographical clients (preferably at director level)
  • Ability to quickly absorb new information and deliver objectives consistently
  • Strong written and verbal communication skills; ability to articulate complex operations to technical audiences
  • Ability to construct clear documentation of operational procedures and proposed changes

Skills

Required:Microsoft Active Directory administrationMicrosoft Windows Server administrationIaaS (Azure or AWS)UNIX/Linux administrationPAM / Kerberos / LDAPScripting (PowerShell, Perl)Cloud / as-a-service solutions

Benefits

  • competitive salaries
  • meaningful bonus program
  • healthcare insurance
  • pension/retirement matching
  • comprehensive life insurance
  • employee assistance program
  • time off plans
  • paid company holidays
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Delinea

Identity security, simplified.

Delinea Identity Security and Privileged Access Management

identity securityprivileged access managementPAMcloud-native platformAI-driven platform
Company profileWebsite

More open roles at Delinea