Solutions Director
Hybrid (Toronto)Full-timePosted 1w ago
About the role
Senior implementation leader focused on the most complex, high-stakes enterprise deployments, responsible for executive oversight, scalable delivery methodologies, and leadership development within Zip's Solution Consulting organization.
Responsibilities
- Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility.
- Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
- Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Qualifications
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company
- Proven success overseeing complex, multi-workstream deployments for large-scale enterprises (ERP integrations like Workday, NetSuite, SAP, Oracle; global rollouts; complex compliance and security)
- Track record of scaling professional services or implementation teams by designing robust methodologies, playbooks, and KPIs
- Strong mentorship and leadership development skills
- Outstanding communication, negotiation, and conflict-resolution skills with ability to guide C-level stakeholders
- Domain familiarity with procurement, finance, accounting, AP automation, or supply chain workflows (strong plus)
Skills
Required:Executive stakeholder managementImplementation governanceSolution architecture oversight
Benefits
- Start-up equity
- Health, vision & dental coverage options
- Catered breakfast, lunch, & dinner
- Flexible PTO
- ClassPass membership
- Monthly commuter benefit
- Team building events & happy hours
- Home office stipend
- Phone/internet reimbursement
- Hybrid model + 5 flexible remote days per quarter
- Paid parental leave
- Employee Assistance Program (EAP)
- Unlimited AI token usage
Last updated Oct 14, 2026. Interested? Apply on the company site.
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