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Head of Delivery

Roboflow· Operations
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Full-timePosted 1w ago

About the role

Head of Delivery responsible for building and scaling Roboflow's Delivery organization, owning Implementation Engineering and Forward Deployed Engineering, and guiding customer deployments from sale to production.

Responsibilities

  • Lead and scale our Delivery organization. Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales.
  • Get hands-on with our hardest deployments. Work directly with customers and your team on complex implementations. You'll be comfortable jumping into an architecture discussion, helping scope a deployment, troubleshooting an implementation, or joining an executive customer conversation when needed.
  • Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model.
  • Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we're setting customers and our own teams up for successful deployments.
  • Drive customer outcomes and success. Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them.
  • Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation.
  • Develop exceptional technical talent. Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers who combine technical depth with strong customer instincts and high ownership.
  • Create tight feedback loops with Product and Engineering. Ensure learnings from customer deployments inform product investments.
  • Partner across GTM. Work closely with Sales, Solutions Architects, Support, and Partnerships to create a seamless customer experience from discovery to production deployment and expansion.

Qualifications

  • You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
  • You're deeply technical and comfortable working alongside engineers on complex customer problems.
  • You're a hands-on leader. Managing a team doesn't mean stepping away from the work.
  • You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
  • You know how to balance customer-specific needs with the need to build a scalable product and organization.
  • You're an excellent people leader who can attract, develop, and retain highly technical, high-agency talent.
  • You can operate comfortably across technical and business audiences — from engineers solving architecture problems to executives discussing business outcomes.
  • You have strong judgment around prioritization and resource allocation, especially with multiple important customers.

Skills

Required:Delivery leadership
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Roboflow

🖼️ Give your software the sense of sight.

Roboflow enables developers to make the world programmable. Use our tools to build better datasets (collect image, video / annotate), models (foundation and fine tuned small models), and deployments (self hosted, edge, APIs, SDKs) for computer vision. Over 250k developers, including those from over half the Fortune 100, build with our open source and hosted tools. Build with us: https://app.roboflow.com Hack with us: https://roboflow.slab.com/public/posts/roboflow-hackathons-external-u478m1iz Work with us: roboflow.com/careers

artificial-intelligencedeveloper-toolsmachine-learningcomputer-visionapi
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