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Customer Success Engineer

Roboflow
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Hybrid (Remote)Full-timePosted 1w ago

About the role

Customer-focused engineering role focused on technical enablement and scalable education for Roboflow’s self-serve and Corporate customers in a remote US-based position.

Responsibilities

  • Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration
  • Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
  • Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology
  • Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers
  • Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
  • Identify recurring customer questions and turn them into scalable educational programs or assets
  • Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs
  • Measure participation and effectiveness of enablement programs for continual improvement
  • Collaborate with Product to identify and close recurring knowledge and usability gaps
  • Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices

Qualifications

  • Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference
  • Comfortable using Python and working with APIs, notebooks, and common developer tooling
  • Ability to become highly proficient across the Roboflow platform and demonstrate its workflows confidently to customers
  • Understanding of model evaluation concepts including precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance
  • Understanding of dataset quality, annotation strategy, dataset versioning, and approaches for identifying difficult or underrepresented examples
  • Ability to translate technical concepts into clear, practical guidance for users with varying levels of ML experience

Skills

Required:Technical TeachingPattern RecognitionProgram DeliveryContent CreationWorkload ManagementCustomer Communication

Benefits

  • $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
  • $350/mo Productivity stipend to spend on things that make your work environment more productive
  • Cover up to 100% of your health insurance costs for you and your partner or family
  • Equity in the company so we are all invested in the future of computer vision
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Roboflow

🖼️ Give your software the sense of sight.

Roboflow enables developers to make the world programmable. Use our tools to build better datasets (collect image, video / annotate), models (foundation and fine tuned small models), and deployments (self hosted, edge, APIs, SDKs) for computer vision. Over 250k developers, including those from over half the Fortune 100, build with our open source and hosted tools. Build with us: https://app.roboflow.com Hack with us: https://roboflow.slab.com/public/posts/roboflow-hackathons-external-u478m1iz Work with us: roboflow.com/careers

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